Privacy Policy – Resilient Amsterdam

https://www.resilientamsterdam.com/

About Our Privacy Policy

Resilient Amsterdam highly values your privacy. Therefore, we only process data that we need for (improving) our services and we handle the information we collect about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by Resilient Amsterdam. The effective date of this policy is 15/05/2026. With the publication of a new version, all previous versions become invalid.

About Data Processing

Below you can read how we process your data, where we store it, which security techniques we use, and who has access to the data.

Webshop Software

WooCommerce

Our webshop has been developed using WooCommerce software. Personal data that you provide to us for our services is shared with this party.

  • SSL encryption
  • Strong password policy
  • Use of cookies for technical information

WooCommerce Hosting

Our webshop is hosted on a server managed internally. We have taken appropriate technical and organizational measures to prevent misuse, loss, and corruption of data.

Web Hosting

MijnDomein

We use MijnDomein for web hosting and email services. This party processes personal data on our behalf and does not use your data for its own purposes.

Email and Mailing Lists

MailChimp

Our website uses MailChimp for processing email traffic and newsletters.

  • Your name and email address are never used for MailChimp’s own purposes
  • Every email contains an unsubscribe link
  • Your data is securely stored

Gmail & Office365

We use Gmail and Office365 for our regular business email communication. These services have implemented appropriate security measures.

Payment Processors

Mollie

We use Mollie to process payments in our webshop. Mollie securely processes your payment information in accordance with legal requirements.

Reviews

WebwinkelKeur

We collect customer reviews through WebwinkelKeur. Your name and email address may be processed for this purpose.

Shipping and Logistics

PostNL

To deliver orders, we share your name, address, and city details with PostNL.

Accounting and Bookkeeping

FactuurSturen

We use FactuurSturen for administration and accounting purposes.

External Sales Channels

Marktplaats.nl

When you place an order through Marktplaats.nl, your order and personal information are shared with us for order processing purposes.

Purpose of Data Processing

We use your data exclusively for providing our services.

Retention Periods

We retain your data for as long as you are a client or as long as legally required.

Your Rights

  • Right of access
  • Right to rectification
  • Right to restriction of processing
  • Right to data portability
  • Right to object

Cookies

Google Analytics

Our website uses Google Analytics cookies to monitor website usage and visitor statistics.

Changes to This Privacy Policy

We reserve the right to change this privacy policy at any time.

Contact Details

Resilient Amsterdam
Bautista Rozengracht 189
Amsterdam 1016 LZ
Netherlands
Phone: (061) 906-2721
Email: info@resilientamsterdam.com

Privacy Contact Person

Dioniry Sanchez Bautista Dioniry

Reviews – WebwinkelKeur

We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are required to provide your name and email address. WebwinkelKeur shares this data with us so that we can link the review to your order. WebwinkelKeur also publishes your name on its own website. In some cases, WebwinkelKeur may contact you to provide clarification on your review. In the event that we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this data solely for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the purpose of providing the services; we have given WebwinkelKeur permission to do so. All safeguards mentioned above regarding the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.