At Resilient Amsterdam, we strive to provide the best possible products and service. However, it is always possible that something does not go entirely as planned.

If you have a complaint, we recommend that you first contact us by email at complaints@resilientamsterdam.com.

Please include your order number and a clear description of your complaint so that we can assist you as quickly as possible.

We aim to respond to all complaints within 5 working days.

If your complaint is not resolved to your satisfaction, you may submit your dispute for mediation through WebwinkelKeur:

https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil

WebwinkelKeur will review the dispute and attempt to mediate between both parties to reach a satisfactory solution.

Resilient Amsterdam
Email: complaints@resilientamsterdam.com